Bookings

Cancellation Policy

Please review our accommodation cancellation terms before confirming your stay at Lala Dene Lodge.

Overview

This cancellation policy applies to all room bookings at Lala Dene Lodge, Westdene, Bloemfontein. By confirming a reservation, you agree to the terms below. Individual rates, packages or third-party bookings may carry different conditions; where those differ, they will be stated at the time of booking.

Standard cancellation terms

Free cancellation: Cancellations made 7 or more days before the scheduled arrival date receive a full refund of any deposit or prepayment.
Late cancellation: Cancellations made fewer than 7 days before arrival are charged the first night’s stay. Remaining nights (if any) are refunded.
Same-day cancellation: Cancellations on the day of arrival, or after 12:00 on the day before arrival, are non-refundable for the first night.
No-show: Guests who do not arrive and do not cancel are charged the full amount of the reserved stay (or the first night, where a shorter charge applies under the booking confirmation).
Early departure: Leaving before the booked departure date does not entitle you to a refund for unused nights, unless otherwise agreed in writing with the lodge.

Modifications

Date or room changes are subject to availability. Changes requested within 7 days of arrival may be treated as a cancellation of the original booking and a new reservation, and the cancellation charges above may apply. We will confirm any revised rate or terms in writing before the change takes effect.

Peak periods & special rates

During public holidays, major events, sports tournaments or for non-refundable promotional rates, stricter cancellation terms may apply. Those terms will be shown clearly on your booking confirmation and take precedence over this standard policy for that reservation.

How to cancel

Please cancel in writing so we have a clear record of the request. You may cancel by:

Include your full name, reservation dates and booking reference (if you have one). The cancellation date is the date we receive your written notice during lodge business hours.

Refunds

Approved refunds are processed to the original payment method within 7–14 business days, subject to your bank or card provider. Where a deposit was paid via a booking platform (for example Nightsbridge or an online travel agency), refund timing may also depend on that platform’s processes.

Force majeure

If travel is prevented by circumstances beyond reasonable control — such as natural disasters, government travel restrictions, or other events that make the lodge unable to honour the booking — we will offer a date change or credit where possible. Refunds in these cases are considered case by case and are not guaranteed under this standard policy.

Questions

If you need clarification before you book, please contact us and we will gladly confirm the terms that apply to your stay.